How do I return/exchange an item?
About Sea Shepherd Australia
Frequently Asked Questions - Merchandise
Frequently Asked Questions
Why are your items the wrong size?
Size charts are listed next to each product, underneath the product description. Please email us if the wrong size has been provided and we can arrange an exchange. Learn more: https://shop.seashepherd.org.au/pages/returns-refunds-exchanges
When will you have “item” in stock?
Please email us at australia@seashepherd.org.au for information on when we expect to have the item back in stock.
Shipping cost seems a bit excessive?
Our charge rates are standard and relate to each shipping zone in Australia and internationally: https://shop.seashepherd.org.au/pages/shipping-returns
I cannot access the store – site is blocking, crashing etc.?
Please refresh your browser by clicking the circular arrow key on the top right hand side next to the address bar (In Google Chrome). If the problem persists, please email us at australia@seashepherd.org.au.
Do you have a shop in Williamstown?
Yes. Our shop is located at 2 Ann Street in Williamstown and we’re open between 8.30AM and 4.30PM, Monday to Friday (closed on public holidays).
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