About Sea Shepherd Australia

Frequently Asked Questions - Merchandise

Frequently Asked Questions

How do I return/exchange an item?

Please email us at australia@seashepherd.org.au to arrange a return. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Learn more: https://shop.seashepherd.org.au/pages/returns-refunds-exchanges

When will you have “item” in stock?

Please email us at australia@seashepherd.org.au for information on when we expect to have the item back in stock.

I cannot access the store – site is blocking, crashing etc.?

Please refresh your browser by clicking the circular arrow key on the top right hand side next to the address bar (In Google Chrome). If the problem persists, please email us at australia@seashepherd.org.au.

Do you have a shop in Williamstown?

Yes. Our shop is located at 2 Ann Street in Williamstown and we’re open between 8.30AM and 4.30PM, Monday to Friday (closed on public holidays).

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